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Frequently Asked Questions

Payments

How can I pay for my jewelry?

Is your site safe and secure?

What should I do if my payment doesn’t work?

Where do I enter my discount code?

Can I use a discount code on a sale item?

Minimum order value

Shipping

How long will it take for my jewelry to arrive?

Where in the world does your jewelry ship to?

How much does shipping cost?

Can I track my jewelry's journey in the mail?

Can I have my order shipped as a gift?

Do you offer express delivery?

Will I have to pay for international taxes and duties?

Do you ship on weekends or bank holidays?

My order shows up as delivered, but I haven’t received it. What should I do?

My tracking link doesn't show updates

How long will it take for my jewelry to arrive?

Returns & Exchanges

Can I return my jewelry?

How do I return my jewelry?

How do I exchange my jewelry?

When will I receive my refund?

Pre-Order

What is a pre-order?

How does a pre-order work?

When will my pre-ordered jewelry arrive?

When will I be charged for a pre-ordered item?

Is pre-ordering jewelry sustainable?

What if I buy an item from the pre-order collection and another collection together?

Made-To-Order

What is made-to-order?

What are the benefits?

Materials

Do you offer authentic gemstones only?

What materials do you use to craft your jewelry?

What stones do you offer?

Where do you source them?

Where is Bunnie Bling jewelry made?

Will my accessories tarnish or turn my finger green?

How can I keep my jewelry gleaming for years to come?

Do you offer gemstone certification?

Warranty

Do you offer a warranty?

How do I make a warranty claim?

Sustainability

Is Bunnie Bling a sustainable company?

Are your gemstones ethically sourced?

Do you use recycled metals for your jewelry?

Do you ship in recyclable packaging?

How do you give back?

The Bunnies (Membership)

How do I join?

How can I earn points?

How can I redeem points?

Is there any cost to be a member of The Bunnies?

What If I can’t log into my account?